Privacy Policy – Aura Clinic

At Aura Clinic, we are committed to protecting your privacy and safeguarding your personal health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial health privacy legislation.

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1. Information We Collect

We may collect the following types of personal and health information:

• Full name, date of birth, address, phone number, and email address

• Health history and treatment information

• Appointment history

• Billing, insurance, and payment details

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2. How We Use Your Information

We collect your information for purposes including:

• Providing safe and effective healthcare services

• Assessing your health and developing appropriate treatment plans

• Sending appointment reminders or updates

• Processing billing and insurance claims

• Meeting legal, regulatory, or insurance requirements

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3. Disclosure of Information

We may share your personal health information with:

• Other healthcare providers involved in your care (e.g., referring physicians)

• Insurance companies or health benefit providers (with your consent)

• Government authorities or regulators when required by law

We do not sell or trade your personal information.

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4. Your Consent

By becoming a patient of Aura Clinic, you provide implied consent for the collection, use, and disclosure of your personal health information for the purposes listed above.

You may withdraw your consent at any time, subject to legal or contractual limitations, by contacting us directly.

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5. How We Protect Your Information

We take all reasonable steps to ensure your information is protected, including:

• Secure electronic medical record systems

• Password-protected and access-controlled files

• Physical safeguards for paper records (if applicable)

• Staff training and confidentiality agreements

Only authorized staff have access to your records.

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6. Your Rights as a Patient

You have the right to:

• Access your personal health information

• Request corrections to your record

• Know how your information is being used and shared

• Withdraw consent (with reasonable notice and within legal boundaries)

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7. Contact Us

If you have any questions, concerns, or requests regarding your privacy or personal health information, please contact:

Aura Clinic

📞 Phone: 778-903-7707

📧 Email: aurahealingbeauty@gmail.com

🏢 Address: #307 – 4501 North Road, Burnaby, BC V3N 4R7